Q: What if the item I bought isn’t as described?
No stress! If the item you receive isn’t in the condition shown in the photos or description, you have 24 hours to request a refund or choose another available item.
Q: What happens if the seller changes their mind or the item isn’t available?
If the seller backs out or the item becomes unavailable, you’ll get a full refund or can swap for another racket if you prefer.
Q: How long do I have to decide about a refund?
Buyers have 24 hours from delivery to confirm if they’re happy with their purchase or request a refund.
Q: When does the seller get paid?
The seller will only receive payment after you confirm you’ve received the item and you’re happy with it — or after the 24-hour inspection window passes without any issues.
Q: Is there a fee for sellers?
Yes! A listing fee is deducted once your item is sold. This covers our design, marketing, ad placement, and management magic — and the amount is based on a simple conversation between us and the seller before listing.
Q: How much does it cost to list an item?
It’s completely free to list your gear. You’ll only pay a small commission if it sells.
Q: What’s the commission when my item sells?
We deduct a total of 18% from the sale price — this includes:
9% listing fee
9% admin fee
82% straight into your bank account once the buyer confirms everything’s in order.
Q: When do I get paid?
Payment is released once the buyer receives and confirms that the item is as described — typically within 1–3 working days of delivery.
Q: What should I include in my listing?
Photos (front, back, and any wear), brand, model, condition, and any extras like a cover or grip tape. The more detail, the faster it sells!
