Privacy policy

Privacy Policy – Preloved Padel

Last updated: 03-10-2025

At Preloved Padel, we value your privacy and are committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights under South African law (POPIA).

1. Information We Collect

When you use our website, purchase items, or sign up for marketing communications, we may collect:

  • Personal details: name, email address, phone number, shipping and billing address.

  • Payment information: credit card details or other payment method information.

  • Order information: products purchased, dates, and delivery details.

  • Marketing consent: opt-in for SMS, email, or promotional communications.

  • Technical data: IP address, browser type, and analytics data (cookies or tracking).

2. How We Use Your Information

We use personal information for:

  • Processing and fulfilling orders.

  • Communicating order updates, delivery tracking, or customer support.

  • Sending SMS and email promotions, offers, or announcements (if you have given consent).

  • Improving our services and website experience through analytics.

  • Complying with legal and tax obligations.

3. Legal Basis for Processing

  • Consent: You provide explicit consent when opting in for SMS or email marketing.

  • Contractual necessity: To process and deliver your orders.

  • Legitimate interest: To operate and improve our platform, provided it doesn’t override your privacy rights.

4. Sharing Your Information

We may share your data with:

  • Couriers and delivery services for shipping purposes.

  • Payment providers for transaction processing.

  • Analytics and marketing partners to improve our services.

We do not sell or rent your personal information to third parties.

5. Marketing Communications

  • You can choose to receive marketing messages via SMS or email.

  • You can opt out at any time by replying “STOP” to SMS messages or using the unsubscribe link in emails.

  • By providing your contact details, you consent to receive marketing communications as described in this policy.

6. Your Rights

Under POPIA, you have the right to:

  • Access your personal information.

  • Request correction of inaccurate or incomplete data.

  • Request deletion of your personal information.

  • Withdraw consent for marketing communications at any time.

Requests can be sent to info@prelovedpadel.co.za.

7. Data Security & Retention

  • We implement technical and organizational measures to protect your personal data.

  • We retain your data only as long as necessary to fulfill the purposes outlined in this policy, including legal or tax obligations.

8. Cookies & Tracking

  • Our website may use cookies or tracking tools to improve your browsing experience and for analytics.

  • You can manage or disable cookies in your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on our website with the updated date. Continued use of Preloved Padel constitutes acceptance of the updated policy.

10. Contact

If you have questions or complaints about how we handle your data, please contact us:
Email: info@prelovedpadel.co.za